Request a Return

If you need to return an item, follow these simple steps to start your return.

Before requesting a return, ensure your item meets the following criteria:

Return Window: Items must be returned within 15 days of the delivery date.
Condition: The item must be unworn, undamaged, and returned in its original condition, including packaging and security tags. Used merchandise will not be accepted for a refund or exchange unless defective.
Exclusions: Custom, personalized, or engraved items are non-returnable unless there is a manufacturing defect.
Final Sale Items: Products marked as “Final Sale,” including clearance or “Last Chance” items, cannot be returned or exchanged unless defective.

Contact Us:
- Email sales@aminovs.com or WhatsApp (786) 479-9942 with your order number and the item you wish to return.
Receive Return Instructions:
- We will reply with instructions for returning your item.
Pack and Ship the Item:
- Securely pack the item with all original materials and send it as described in our instructions.

After shipping your return, track the status of your package via your shipment’s tracking number.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7-10 business days and will be credited to your original payment method or issued as store credit, as per your preference.
Note: Shipping fees are non-refundable unless the return is due to an error or defect caused by Aminov Jewelry Company.

If you encounter any issues or require further guidance during the return process:

Visit our FAQs section for more information.
Contact our Customer Service team via email at sales@aminovs.com, or WhatsApp at (786) 479-9942.